Refund policy

RETURN REFUND POLICY

Effective Date: 12 August 2026

We want you to be satisfied with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, you may request a return within 7 Business days of delivery.

1. Eligibility for Return

A product may be eligible for return if:

  • The wrong product was delivered;
  • The product arrived damaged;
  • The product has a manufacturing defect;
  • The product materially differs from the product ordered; or
  • The return otherwise qualifies under the applicable product listing or applicable law.

The product must generally be unused, unworn, unaltered, and returned with its original packaging, tags, certificates, invoices, and accessories where applicable.

2. Non-Returnable Products

Unless required by applicable law, the following may not be eligible for return:

  • Customized or personalized jewelry
  • Engraved products
  • Products altered at the customer's request
  • Made-to-order products
  • Products that have been worn, damaged, resized, repaired, or modified after delivery
  • Products missing original packaging, certificates, tags, or other required documentation
  • Products damaged through misuse, improper care, accident, or normal wear and tear

3. How to Request a Return

Contact us within 7 Business days of delivery at:

Email: dm.devarshimpex@gmail.com
Phone/WhatsApp: +91 8530678345

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Photographs of the product
  • Photographs/video of the packaging where relevant
  • Any other information reasonably requested by our team

We may review the request before authorizing a return.

4. Return Inspection

Returned jewelry may be inspected after receipt.

If the returned product does not meet the return conditions, we may reject the return and return the product to the customer at the customer's expense, subject to applicable law.

5. Refunds

Once an eligible return is received and approved, the refund will generally be processed to the original payment method.

Refund processing time may vary depending on the payment provider and banking system.

Shipping charges, payment processing charges, customization charges, or other non-refundable charges may be deducted where permitted by applicable law and disclosed to the customer.

6. Wrong or Damaged Product

If we send the wrong product or the product arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request photographs or video evidence.

Where the claim is verified, we may provide a replacement, repair, or refund as appropriate.

7. Exchange

Exchanges may be offered at our discretion and subject to product availability and the applicable product's eligibility.

Customized or personalized products may not be eligible for exchange.

8. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any mandatory consumer rights available under applicable Indian law.

Important:

The actual return period, exclusions, and refund process should be aligned with your operational capabilities before publication.