Shipping policy

SHIPPING DELIVERY POLICY

Effective Date: 12 August 2026

We aim to process and deliver every order safely and efficiently.

1. Order Processing

Orders are normally processed after successful payment and order verification.

Our standard processing time is approximately 4–7 business days, unless a different production or dispatch period is stated on the product page.

Customized or made-to-order jewelry may require additional processing time.

2. Delivery Time

After dispatch, standard domestic delivery generally takes approximately 4–7 business days, depending on destination, courier availability, serviceability, and other circumstances.

Estimated delivery dates are estimates and are not guaranteed delivery deadlines unless expressly stated otherwise.

3. Shipping Charges

Shipping charges, if any, will be displayed during checkout or otherwise communicated before the order is completed.

We may offer promotional free-shipping offers from time to time. Any applicable conditions will be displayed with the relevant offer.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including postal code and contact number.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery.

5. Tracking

Where tracking is available, tracking information may be provided after dispatch.

Customers should use the tracking information to monitor delivery progress.

6. Delivery Delays

Delivery may be delayed because of:

  • Courier disruptions
  • Weather
  • Public holidays
  • Remote locations
  • Incorrect address information
  • High-volume periods
  • Customs or regulatory procedure
  • Events beyond our reasonable control

We will make reasonable efforts to assist with delayed shipments.

7. Damaged Packages

If the package appears visibly damaged at delivery, customers should, where possible, refuse delivery or immediately document the condition with photographs/videos and contact us.

For a damaged or incorrect product claim, photographic/video evidence may be requested to help us investigate the issue.

8. International Shipping

Unless expressly stated on the Website or agreed separately, our standard shipping policy applies to domestic deliveries within India.

International orders, if offered, may be subject to additional shipping charges, customs duties, import taxes, documentation requirements, and destination-country restrictions. Such charges are generally the customer's responsibility unless expressly stated otherwise.

And sometimes we offer DDP Services but for that we request customer to check details of product or contact us for more on that.